Complaints handling procedure
We recognise the importance of giving excellent service to our clients. This is why we always appreciate Client Feedback, which we use to improve our service to you.
We have a complaints handling procedure for clients who are not satisfied with the service that they received. The purpose of our complaints handling procedure is to make sure that we are able to resolve any complaints regarding our service.
If you are not completely satisfied with the service you received from us, we recommend that you contact our General Manager directly to lodge a complaint.
We will acknowledge receipt of your complaint within 24 hours and provide you with a reference number as reassurance the the complaint has been recorded.
Your complaint will receive attention on the highest level and you will receive a response from the General Manager, within two working days of acknowledging receipt of your complaint. The General Manager will give you a detailed explanation about the outcome or resolution of your complaint.
Andre van Rooyen
083 395 4739