Policies & Procedures

Policy Development

OCSA’s immediate response to good or bad practices is seen as part of our customer care and skills development. Any pro-active manager strives for the elimination of non value-added work and we strives for excellence in each policy development action taken.

We review standards and protocols annually to incorporate changes in legal requirements, company requirements and to maintain competitive superiority.

The provision of specific health related operational policies and procedures are based on the following:

  • Policies / procedures are developed in accordance with current legislation
  • They are equal to and exceed most coexistent benchmark policies / procedures nationally
  • Available in an excepted format according to ISO standard requirements
  • Can be customised on an operational level to client specific requirements – e.g. Branding.
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